FAQs
General Questions:
Chloe's Cleaning Company offers a wide range of residential and commercial cleaning services, including regular cleaning, deep cleaning, move-in/move-out cleaning, and customized cleaning packages tailored to meet the specific needs of our clients.
Yes, we offer flexible scheduling options that include weekends.
Yes, we are fully insured. Our team is committed to providing reliable and secure services for our clients' peace of mind.
Yes, we bring our own high-quality cleaning supplies and equipment. However, if you have specific products you prefer us to use, we ask that you provide them and inform us in advance.
All of our cleaners are heavily vetted to ensure we only work with high integrity professionals. They undergo background checks and all carry insurance themselves. This makes for a safe and delightful experience for all of our clients.
Service Related Questions:
You can easily book a cleaning service by contacting us via phone (720) 738-4618 or through our online booking platform on our website - chloescleaningcompany.com
Chloe's Cleaning Company serves the greater Denver Metro area. For specific inquiries about our service areas, please feel free to reach out to us.
Yes, we offer personalized cleaning plans to meet your unique needs. Please discuss your requirements with our team, and we will tailor a plan that aligns with your preferences.
No. If you would like to add extra areas/tasks outside of our checklist please contact us and we can discuss additional add-ons and the cost.
Standard Clean:
A standard clean service typically involves routine maintenance to keep your home or office tidy and presentable. It includes basic cleaning tasks such as dusting, vacuuming, mopping, wiping surfaces, and cleaning the bathrooms and kitchen. This service is ideal for regular upkeep and maintaining a generally clean environment.
Deep Clean:
On the other hand, a deep clean service is a more comprehensive and thorough cleaning process. It involves cleaning areas that are often overlooked during regular cleanings. This includes what we refer to as “vertical surfaces” like the exterior of cabinets and drawers, baseboards, door frames, and interior windows. We will also be dusting hard-to-reach areas, and removing built-up dirt and grime from various surfaces. Deep cleaning is recommended for spaces that have not been cleaned for an extended period, or for clients who desire a more intensive and detailed cleaning session. We prefer to start off all new clients with a deep clean, it allows our providers to level the playing field and set themselves up to maintain your home with regular standard cleaning.
Our experienced cleaning professionals are trained to perform both standard and deep cleaning services efficiently and effectively, depending on your specific cleaning needs and preferences. If you require further clarification or want to discuss which type of cleaning service would be most suitable for your property, please feel free to reach out to our customer service team. We are here to provide you with the best cleaning solutions tailored to your requirements.
To ensure we can accommodate your preferred schedule, we recommend booking your cleaning service with Chloe's Cleaning Company at least one week in advance. This allows us to adequately plan and assign a dedicated cleaning team for your property, ensuring we can meet your specific requirements and deliver the high-quality service we pride ourselves on.
However, we understand sometimes there might be last-minute cleaning needs or unforeseen circumstances. In such cases, we will make every effort to accommodate your request based on our availability. We encourage you to reach out to us as soon as you determine your cleaning needs, even if it's on short notice, and we will do our best to arrange a suitable time for you.
Rest assured that during our cleaning services, we typically assign one or two trained cleaning professionals to your property, depending on the scope of the cleaning service and the size of the space.
Payment and Pricing Questions:
You will not be charged until after the service is provided and you are 100% satisfied with your clean. We do “pre charge” or place a HOLD on the card 24 hours in advance of the clean and will not send a provider to the job site without a valid card on file.
Our pricing is competitive and based on the specific services you require. We offer transparent pricing with no hidden charges. We only accept credit cards as payment.
Yes, we occasionally offer special promotions and discounts. Stay updated with our website and social media channels for the latest offers.
We understand that plans may change. Please notify us at least 24 hours in advance for cancellations or rescheduling. For more details, please refer to our terms and conditions.
ipping is entirely optional and not mandatory. If you feel that our team has provided exceptional service and you would like to show your appreciation, you are welcome to leave a tip. If you prefer to leave a tip, we offer the convenience of charging it directly to the credit card on file and will go 100% to our providers. Our aim is to ensure a seamless and hassle-free experience for our clients. However, please note that the decision to leave a tip is entirely at your discretion, and there is no obligation to do so.
Absolutely, at Chloe's Cleaning Company, we strive to provide consistency and build a relationship of trust with our clients. We understand the importance of having a familiar face and a reliable professional who understands your specific cleaning preferences and requirements.
