Frequently Asked Questions

Get a free quote using the form on our website, call us at (720) 738-4618, or email info@chloescleaningcompany.com. Chloe's support team sends your quote and confirms cleaning professional availability within a few hours.

Absolutely. Chloe's helps customers book weekly, bi-weekly, and monthly recurring schedules with cleaning professionals in our referral network. Many customers save money and enjoy consistency with a regular plan — just mention your preference at booking.

Booking at least 48 hours in advance is recommended to ensure cleaning professional availability. For same-day or next-day requests, please call us directly — Chloe's support team will do its best to accommodate.

Yes — call or text (720) 738-4618 or email info@chloescleaningcompany.com. Cancel or reschedule any time before the day of your visit and there's no charge. If you cancel or reschedule on the day itself, a fee of up to $50 may apply. The same fee may apply if the cleaning professional arrives, tries to reach you, waits at least 15 minutes and still can't get in. Only one fee can apply to a visit, and bookings made the same day are never charged one. If the cleaning professional hasn't arrived by the end of your arrival window, or cancels, you owe nothing and we'll help you rebook.

Pricing depends on your home's size, service type, and frequency. Chloe's provides upfront quotes with no hidden fees. Use our booking form for an estimate, or call for a custom quote.

A standard clean covers all the essential areas — dusting, vacuuming, mopping, bathroom and kitchen surfaces, and trash. A deep clean includes everything in the standard plus baseboards, cabinet fronts, window sills, light fixtures, and other often-overlooked details. A deep clean is recommended for first-time customers or after extended periods between cleanings.

For many bookings, the accepted independent cleaning professional brings standard cleaning products and equipment appropriate for the requested service. If you have a preferred product or a sensitivity to certain chemicals, note it during booking and Chloe's will relay the request to the accepted cleaning professional where possible.

Yes. Customers who schedule recurring weekly or bi-weekly bookings typically receive a lower rate per visit than one-time bookings. Ask about recurring pricing when you contact us.

Providers apply through our provider signup page. Our provider requirements ask for at least two years of professional cleaning experience, their own supplies and transportation, general liability insurance, and willingness to undergo a background check. Providers are independent businesses in Chloe's referral network, not employees of Chloe's Cleaning Company; Chloe's does not train, supervise, or direct their work.

Chloe's Cleaning Company maintains business insurance covering its platform, booking, customer-support, and administrative operations. Independent cleaning professionals are responsible for their own work methods, supplies, and any insurance they carry. If a damage concern arises during a booking, Chloe's support team will help document the issue and coordinate next steps.

Customers should contact Chloe's support team within 24 hours of the booking. Chloe's will help document the concern, communicate with the accepted cleaning professional, and coordinate a practical resolution.

Chloe's offers a customer concern resolution process. If something doesn't meet your expectations, contact us within 24 hours of your booking and Chloe's will help document the issue and coordinate a re-clean of the specific area(s) with the accepted cleaning professional — at no additional charge.

No — many customers are away at work or running errands. You can share a key, door code, or garage access at booking, and Chloe's relays those details to the accepted cleaning professional. The cleaning professional locks up when leaving, and Chloe's can follow up with a completion confirmation.

It helps but isn't required. We ask that floors are reasonably clear of clutter so the cleaning professional can clean effectively. If you'd like light tidying and organizing handled, consider adding the Organization & Decluttering booking option.

It depends on the size of your home and the type of service. A standard cleaning for a 2-bedroom home typically takes 1.5–2.5 hours. Deep cleans and move-in/out cleans take longer. Chloe's shares a time estimate when you book.

Many cleaning professionals in our network are comfortable working in homes with pets. Tell us about your pets at booking and we'll match accordingly.