Privacy Policy

1. Introduction

Chloe's Cleaning Company ("we," "our," or "us"), located at 10935 Quintero Street, Commerce City, CO 80022, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you contact us or request a booking
• Service address when scheduling a cleaning
• Payment information processed through our payment provider (we do not store card numbers)
• Messages and notes submitted through our contact or booking forms
• Provider registration or partnership application information if you apply to join our network

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs and search terms
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm cleaning appointments
• Send appointment reminders and service confirmations
• Process payments and issue receipts
• Respond to questions, inquiries, and customer service requests
• Improve our website, services, and marketing
• Send promotional communications (you may opt out at any time)
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third-party companies that help us operate our business (scheduling software, payment processors, email providers). These parties are bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or to protect the rights and safety of our clients, employees, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some website functionality.

We may use Google Analytics to understand how visitors use our website. Google's privacy policy governs their data practices. You can opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.

While we collect your text service address to schedule appointments, Chloe's Cleaning Company does not track, collect, or process precise real-time GPS geolocation data via our web platform without your prior affirmative opt-in consent, consistent with Colorado SB 25-276.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at info@chloescleaningcompany.com.

You may opt out of automated text or SMS appointment reminders at any time by replying STOP directly to any message received. For promotional emails, you may use the "Unsubscribe" link included at the bottom of the message.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to following industry best practices.

9. Minors and Children's Privacy

Our website and services are not directed to children under 13 under federal COPPA standards, and we do not knowingly collect personal information from children. Additionally, in compliance with Colorado SB 24-041, we do not knowingly collect, process, or maintain personal data from Colorado minors under the age of 18 for marketing or heightened-risk processing without appropriate statutory consent. If you believe we have collected information from a minor, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us: