Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") are a binding agreement between Chloe's Cleaning Company LLC, a Colorado limited liability company ("Chloe's Cleaning Company," "Company," "we," "us," or "our"), and the individual or entity that books, requests, receives, or pays for our cleaning services ("Client," "Customer," or "you").

By requesting a quote, scheduling a service, providing access to your property, or paying an invoice, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement on behalf of yourself or the property owner, and agree to be bound by these Terms. If you do not agree to these Terms, you must not book or accept services.

2. Relationship to Other Agreements; Order of Precedence

These Terms apply in addition to our Privacy Policy.

In the event of any conflict or inconsistency between documents, the following order of precedence governs, from highest to lowest: (a) any signed written estimate, recurring service plan, or commercial service agreement specific to your engagement; (b) these Terms and Conditions; (c) the Terms of Service; and (d) the Privacy Policy (which controls only as to privacy matters). For the avoidance of doubt, where these Terms and the Terms of Service address the same subject matter, these Terms control.

3. Services

Chloe's Cleaning Company operates a referral platform that helps customers in the Denver metro area and surrounding Colorado communities request cleaning services — including standard cleanings, deep cleanings, move-in / move-out cleanings, recurring cleanings, office cleanings, and apartment cleanings (collectively, the "Services") — and connects them with vetted independent cleaning providers in our referral network.

Chloe's role includes booking support, customer communication, scope documentation, payment coordination, and customer concern resolution. The actual cleaning is performed by independent cleaning providers, provider crews, or independent cleaning businesses ("Providers"), not by employees of Chloe's. The specific scope of any cleaning is determined at the time of booking based on the Client's selections, the property's size and condition, and any written confirmation we provide. Services are subject to Provider availability and to the geographic areas we cover. We reserve the right to refuse, modify, suspend, or discontinue any Service.

4. Independent Cleaning Providers

Cleaning at your home or business is performed by independent cleaning providers, provider crews, or independent cleaning businesses in Chloe's referral network. Providers are independent contractors, not employees, agents, joint employers, or partners of Chloe's Cleaning Company. Providers control their own work methods, tools, supplies, transportation, staffing, insurance, scheduling decisions, and day-to-day business operations.

Providers in our network may be required to provide identification, reference information, background-check documentation, insurance documentation, and other platform eligibility materials based on the service type, customer requirements, and applicable law. Background-check requirements and insurance requirements vary by service type and are subject to change.

Chloe's Cleaning Company maintains business insurance for its platform, booking, customer-support, and administrative operations. Chloe's does not insure or guarantee Provider work product. Providers are responsible for maintaining their own insurance and other documentation where applicable. Nothing in these Terms creates an employer-employee, agency, joint-venture, partnership, or franchise relationship between Chloe's and any Provider, or between Chloe's and any Customer.

5. Quotes, Booking, and Confirmation

• Quotes are provided based on the information you supply (square footage, number of rooms and bathrooms, condition, requested scope). Quotes are good-faith estimates and may be adjusted on-site if the actual conditions materially differ from those described.
• A booking is confirmed only when we send you a written confirmation by email, text message, or our online booking system.
• We reserve the right to decline, reschedule, or modify any booking in our reasonable discretion, including for safety, staffing, or capacity reasons.
• Quoted arrival windows are estimates. Traffic, weather, and prior-job overruns may occasionally affect arrival times. We will use reasonable efforts to communicate material delays.
• The Total Price displayed at checkout includes all mandatory service fees. Variable fees (such as the 50% short-notice fee described in Section 10) are contingent on Customer actions, are disclosed here and at the point of booking, and only apply if the triggering condition occurs.

6. Arrival Window

Most Services are scheduled within an arrival window rather than at a fixed clock time — typically a one- to two-hour window depending on route, traffic, and prior-job conditions. We will share your arrival window when we confirm the booking and will text or call if conditions cause a material delay. Outside of the documented window, traffic, weather, and the actual condition of an earlier job may shift arrival times slightly; we appreciate your patience when this happens.

7. Cleaning Day Preparation

A little prep goes a long way. To make the most of your Service, please tidy floors, counters, and tabletops of personal items, dishes, and clutter before the accepted provider arrives — the cleaner the surfaces are to start, the more time the provider can spend on actual cleaning rather than organizing.

If you would like us to handle dishes, laundry, light tidying, or organizing tasks in addition to cleaning, please request these in advance so we can adjust the scope and pricing. We may not be able to add these on the day of the visit without prior approval. Please also ensure that water, electricity, and a working interior temperature are available at the property at the scheduled time.

8. Pets

Chloe's is a pet-friendly platform and providers in our network welcome homes with cats, dogs, and other animals. To keep both your pets and the accepted provider comfortable, please let us know in advance about any pets at the property and how you would like them handled during the Service — for example, kept in a specific room, crated, or free to roam.

If a pet behaves aggressively toward the accepted provider or makes the cleaning environment unsafe, the Service may be paused or ended and the short-notice and no-access fees described in Section 10 (Cancellations, Rescheduling, and No-Access Fees) may apply. Chloe's is not responsible for the behavior of pets left unsecured during a Service.

9. Pricing, Invoicing, and Payment

• All pricing is quoted in U.S. dollars and is exclusive of any applicable taxes.
• Unless otherwise agreed in writing, payment is due upon completion of the Service. We may require a credit card or other payment method on file as a condition of booking.
• We accept credit cards, debit cards, ACH, and other payment methods identified at booking. By providing a payment method, you authorize Chloe's Cleaning Company (and our payment processor) to charge that payment method for the Services performed and any fees properly assessed under these Terms.
• Recurring Clients may be invoiced on a weekly, bi-weekly, or monthly cadence. Pricing for recurring service is contingent on continued recurring scheduling; if a recurring schedule is paused, skipped, or cancelled, future visits may be re-priced at our then-current one-time rate.
• Invoices not paid within 7 calendar days of the due date may accrue a late fee of 5% of the balance or $50, whichever is greater, consistent with Colorado consumer protection standards. Returned check payments will incur a processing fee capped at $20 in accordance with C.R.S. § 13-21-109. Failed electronic ACH payments or credit card chargebacks may incur a fee of up to $35 to cover passed-through banking penalties.
• If collection becomes necessary, you agree to pay our reasonable costs of collection, including court costs and attorneys' fees, to the extent permitted by Colorado law.

10. Cancellations, Rescheduling, and No-Access Fees

• 24+ hours' notice: Cancellations or reschedules made at least 24 hours before the scheduled start time are free of charge.
• Less than 24 hours' notice: Cancellations or reschedules made with less than 24 hours' notice will incur a fixed short-notice fee equal to exactly 50% of the scheduled Service cost.
• Same-day cancellation or lockout: If we are unable to perform a scheduled Service because of a same-day cancellation, locked premises, no answer at the door, an inactive alarm code, an unsafe pet, or other access issue not caused by us, a fixed trip fee equal to exactly 100% of the scheduled Service cost will apply.
• We may cancel or terminate a Service in progress without further obligation if conditions are unsafe, unsanitary, threatening, or materially different from what was described at booking. In that case, any work already performed remains payable.

11. Premises Access, Keys, Codes, and Alarms

• You are responsible for providing safe, lawful, and timely access to the premises at the scheduled time, including any keys, lockbox codes, garage codes, building access cards, parking arrangements, and alarm instructions.
• You authorize us to enter the premises for the purpose of performing the booked Services and to use any access credentials you provide for that limited purpose.
• Keys, codes, and other access credentials are stored using reasonable security practices. You agree to promptly notify us if any access credentials are changed or revoked.
• If we hold a key or access credential and you choose to terminate Services, we will return or securely destroy it upon written request.

12. Customer Responsibilities and Conditions of Service

• Provide accurate information about the size, layout, and condition of the property when booking.
• Disclose any hazardous materials, biohazards, mold, pest infestations, firearms, controlled substances, or other unsafe conditions before service. We may decline or stop work in any such environment.
• Secure or remove pets during the cleaning, or notify us in advance so we can coordinate. We are not responsible for the behavior of pets left unsecured during a Service.
• Secure or remove items of extraordinary value (jewelry, cash, firearms, fine art, collectibles, irreplaceable documents) prior to the Service.
• Maintain a working temperature, lighting, water, and electricity at the premises sufficient to safely perform the Services.

13. Items and Areas Excluded from Service

Unless specifically agreed to in writing in advance, our Services do not include the following:

• Cleaning of biohazards, including blood, bodily fluids, animal or human waste, drug paraphernalia, sharp medical waste, hoarding conditions, mold remediation, lead, asbestos, or other regulated hazardous substances;
• Cleaning, moving, or disassembly of heavy furniture, large appliances, pianos, gun safes, or items that require two or more persons to move safely;
• Exterior windows above the second floor, roofs, gutters, chimneys, or any work requiring climbing on ladders taller than a standard two-step;
• Cleaning of areas occupied by aggressive pets or pests, or areas the Client has identified as off-limits;
• Laundry, dishwashing, child or pet care, or other domestic services that are not specifically itemized in the booking;
• Repair, restoration, or refinishing of damaged surfaces.

14. Customer Concern Resolution and Re-Clean Coordination

If any portion of a completed Service does not meet the scope you booked, contact Chloe's support team within 24 hours of Service completion. Chloe's will help document the concern and coordinate a practical resolution with the accepted Provider, which may include arranging a re-clean of the specific area(s) at no additional charge. Re-cleans must be scheduled within 7 days of the original Service and are subject to Provider availability. A re-clean is the primary remedy. If Chloe's determines a re-clean is not feasible or fails to resolve a material service deficiency, a partial or full credit may be issued at Chloe's discretion to ensure a fair resolution. The customer concern resolution process does not cover pre-existing conditions, items expressly excluded from Service, or work completed outside the originally booked scope.

15. Property Damage and Claims Procedure

We take reasonable care while in your home or business. In the rare event that property damage occurs during a Service, please notify us in writing at info@chloescleaningcompany.com and provide photographs and a written description of the alleged damage. Customers are encouraged to report damage within 24 hours of Service completion. While late reporting may limit Chloe's ability to investigate, no claim will be denied solely based on the timing of the report unless the delay prevents a fair evaluation of the damage.

• Verified damage claims will be evaluated and resolved in good faith.
• We are not responsible for damage resulting from pre-existing conditions, normal wear and tear, improper installation, surfaces or items that are inherently fragile, items not properly secured by the Client, or items the Client failed to disclose.
• We are not responsible for items of extraordinary value (including jewelry, cash, firearms, fine art, and collectibles) unless they were specifically disclosed in advance and a written special-handling arrangement was made.
• For breakage of an irreplaceable item, our liability is limited to the documented fair market value of the item or its repair, whichever is less.

16. Limitation of Liability

To the maximum extent permitted by Colorado law, in no event shall Chloe's Cleaning Company, its members, managers, officers, employees, or agents be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business interruption, or loss of data, arising out of or related to the Services or these Terms, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for verified property damage or any other claim arising out of or related to the Services or these Terms shall not exceed the amount you actually paid Chloe's Cleaning Company for the specific Service that gave rise to the claim, or $500, whichever is greater. Nothing in these Terms limits liability for matters that cannot be limited or excluded under applicable Colorado law, including liability for fraud, willful misconduct, or gross negligence.

17. Indemnification

You agree to defend, indemnify, and hold harmless Chloe's Cleaning Company and its members, managers, officers, employees, and agents from and against any third-party claims, damages, liabilities, losses, and reasonable expenses (including attorneys' fees) arising out of (a) your breach of these Terms; (b) your violation of any applicable law or any third party's rights; (c) inaccurate information you provide about the premises or its condition; or (d) injury or damage to a third party arising from conditions at the premises that you knew or should have known about and failed to disclose.

18. Reserved

This section has been intentionally left reserved. Subsequent section numbers are unchanged.

19. Recording, Cameras, and Surveillance on Premises

You agree to disclose, in advance, the presence and location of any audio recording devices at the premises. Colorado is a one-party-consent jurisdiction for the recording of private oral communications under Colo. Rev. Stat. § 18-9-303; however, recording without disclosure of conversations to which our personnel are a party is not permitted. Video-only recording in non-private areas (e.g., entryways, common rooms) is permitted without prior notice. You agree not to record audio or video of our personnel in any private area such as bathrooms or bedrooms in use.

20. Communications, Marketing, and Text Messaging Consent

By providing your phone number and email address, you consent to receive transactional and operational communications from Chloe's Cleaning Company, including booking confirmations, reminders, schedule changes, invoices, and follow-up messages, by phone call, text message (SMS/MMS), or email.

If you opt in, we may also send marketing messages, including promotions and service updates. Message and data rates may apply. Message frequency varies. Reply STOP to any text message to unsubscribe from marketing texts; reply HELP for help. Opting out of marketing texts will not opt you out of transactional or service-related messages necessary to fulfill your booking.

For email, you may unsubscribe from marketing emails using the unsubscribe link in any marketing email. Our Privacy Policy describes how we collect, use, and share your information.

21. Electronic Signatures and Records

You agree that these Terms, any service confirmations, invoices, and any related notices may be delivered to you electronically and that your electronic acceptance, including by clicking "agree," replying to a text message, or proceeding with a Service after notice, constitutes your binding electronic signature under the federal E-SIGN Act and the Colorado Uniform Electronic Transactions Act, Colo. Rev. Stat. §§ 24-71.3-101 et seq.

22. Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, severe weather, fire, flood, earthquake, epidemic or pandemic, public-health emergency, war, civil unrest, government order, utility failure, internet or telecommunications outage, or labor disturbance. The affected party shall use reasonable efforts to resume performance as soon as practicable.

23. Termination

Either party may terminate an ongoing service relationship at any time, with or without cause, by providing written notice. Recurring service plans may be cancelled at any time by contacting Chloe's by phone at (720) 738-4618, by text message to the same number, or by email to info@chloescleaningcompany.com. If you enrolled in a recurring service plan online, you may also cancel your plan online at any time through your Booking Koala customer account, which is created automatically when your first booking is confirmed. Account access details are sent to the email address on file. Cancellations take effect once Chloe's confirms receipt. Termination does not relieve you of the obligation to pay for Services already performed or for fees properly assessed under these Terms. Sections that by their nature should survive termination (including Sections 9, 15, 16, 17, 24, 25, 26, 27, and 28) shall survive.

24. Modifications to These Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised "Last updated" date. Material changes will be communicated by email or text message where reasonably practicable. Your continued use of the Services after the effective date of an update constitutes your acceptance of the updated Terms. If you do not agree to an update, you must stop using the Services.

25. Severability and Waiver

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed, and the remaining provisions shall remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision or of our right to enforce it later.

26. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. We may assign these Terms in whole or in part, including in connection with a merger, acquisition, sale of substantially all of our assets, or by operation of law. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

27. Governing Law, Venue, and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-laws principles.

Informal resolution. Before initiating any formal proceeding, you agree to first contact us in writing at info@chloescleaningcompany.com with a description of the dispute. The parties shall attempt in good faith to resolve the dispute within thirty (30) days.

Venue. If the dispute is not resolved informally, the parties agree that the exclusive venue for any state-court action arising out of or related to these Terms or the Services shall be the District Court for Adams County, Colorado, and the exclusive venue for any federal-court action shall be the United States District Court for the District of Colorado. Each party irrevocably consents to personal jurisdiction in those courts and waives any objection based on forum non conveniens.

28. Class Action and Jury Trial Waiver

To the extent permitted by Colorado law, each party waives any right to (a) participate in a class, collective, or representative action against the other party arising out of or relating to these Terms or the Services, and (b) a trial by jury in any action or proceeding arising out of or relating to these Terms or the Services. Each party may bring claims against the other only in that party's individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

29. Entire Agreement

These Terms, together with any written estimate, service confirmation, recurring service plan, and our Privacy Policy, constitute the entire agreement between you and Chloe's Cleaning Company regarding the Services and supersede all prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to the same subject matter.

30. Notices and Contact

For questions about these Terms or to deliver any notice required under these Terms, contact us at: